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Frequently Asked Questions

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Explore answers to the questions we get asked most.

What is the CAREOPS.AI App used for?

The CAREOPS.AI App supports real-time referral tracking and workflow management for home health and hospice professionals. It improves collaboration between liaisons, schedulers, clinicians, and other care team members.

Our App is used by liaisons and admitting clinicians working in home healthcare and hospice companies.

CAREOPS.AI offers mobile and tablet apps specifically built for in-field use, giving clinicians and liaisons access to real-time referral data and documentation to enable faster admissions.

Yes. The CAREOPS.AI app is a secure, enterprise app. You must be invited and onboarded by your agency to access its features.

The CAREOPS.AI App is free to download, but only accessible to users authorized by a subscribing home health or hospice agency.

Currently, The CAREOPS.AI app requires an internet connection (Wi-Fi or mobile data) to fetch real-time updates and support workflow functionality.

Yes. We are HIPAA-compliant, ensuring all patient data is securely managed and transmitted according to healthcare privacy and security standards.

Key features include referral tracking, patient detail access, real-time status updates, referral progress visibility, and alerts related to referral intake.

Field users can access referral updates, patient info, referral summary and admission visit instructions without the need of logging into a desktop system, saving time and enabling faster admission.

Yes. The CAREOPS.AI app offers a seamless experience across mobile and tablet devices for Android and iOS.

Unlike traditional CRM systems, CAREOPS.AI connects the entire intake team from payor verification to admission visit on a single platform, enhancing compliance and avoiding delays in admission.

No. The CAREOPS.AI app does not store any protected health information (PHI) locally on your device. All data is encrypted and accessed securely through the cloud infrastructure hosted in the United States.

Support is available through your company tech support or by emailing support@careops.ai.

CAREOPS.AI enhances efficiency with AI-driven solutions while prioritizing compassionate care.

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