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Frequently Asked Questions
Looking for help or information?
Explore answers to the questions we get asked most.
Who uses the CAREOPS.AI App?
Our App is used by liaisons and admitting clinicians working in home healthcare and hospice companies.
What devices is CAREOPS.AI available on?
CAREOPS.AI offers mobile and tablet apps specifically built for in-field use, giving clinicians and liaisons access to real-time referral data and documentation to enable faster admissions.
Do I need an account to use the CAREOPS.AI App?
Yes. The CAREOPS.AI app is a secure, enterprise app. You must be invited and onboarded by your agency to access its features.
Is the CAREOPS.AI App free to use?
The CAREOPS.AI App is free to download, but only accessible to users authorized by a subscribing home health or hospice agency.
Can I use the CAREOPS.AI App without an internet connection?
Currently, The CAREOPS.AI app requires an internet connection (Wi-Fi or mobile data) to fetch real-time updates and support workflow functionality.
Is the CAREOPS.AI Platform HIPAA-compliant?
Yes. We are HIPAA-compliant, ensuring all patient data is securely managed and transmitted according to healthcare privacy and security standards.
What features are available on the mobile app?
Key features include referral tracking, patient detail access, real-time status updates, referral progress visibility, and alerts related to referral intake.
How does the CAREOPS.AI App help users in the field?
Field users can access referral updates, patient info, referral summary and admission visit instructions without the need of logging into a desktop system, saving time and enabling faster admission.
Can I use the CAREOPS.AI App on both phone and tablet?
Yes. The CAREOPS.AI app offers a seamless experience across mobile and tablet devices for Android and iOS.
What makes CAREOPS.AI different from other intake tools?
Unlike traditional CRM systems, CAREOPS.AI connects the entire intake team from payor verification to admission visit on a single platform, enhancing compliance and avoiding delays in admission.
Is any patient data stored on my device?
No. The CAREOPS.AI app does not store any protected health information (PHI) locally on your device. All data is encrypted and accessed securely through the cloud infrastructure hosted in the United States.
How do I contact support if I have a technical issue?
Support is available through your company tech support or by emailing support@careops.ai.
CAREOPS.AI enhances efficiency with AI-driven solutions while prioritizing compassionate care.
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